How far in advance should I order?
We recommend you make an enquiry as soon as possible to ensure your items are available. Placing a deposit will secure the items for your event. You can still place an order 72 hours before an event in which case, 100% of the invoice will be required to confirm your booking.
How do I place an order?
You can place an inquiry by emailing us or filling out our online form here.
The form will be sent to our sales department and they will reply within 24 hours to assist you with your order. Once you have the items decided you will be issued a reservation invoice. You do not have to confirm this order yet, this is simply to reserve your items.
If you do not receive an email, it may mean your form has not come through so feel free to nudge us again by emailing firstname.lastname@example.org.
Can I make changes to my order?
Yes! We understand that the size of events can change regularly. You can make as many changes as you want leading up to the event day.
Within 72 hours you can change your quantities however you can no longer exchange items.
Within 24 hours of the event, you can only increase the numbers of your confirmed items however your items will be subject to availability. At this stage, you can not reduce numbers and you can not exchange items.
Can I cancel my order?
Yes, you can. Check our cancellation policy for details.
What are my payment options?
We take bank transfers and PayPal. PayPal payments require a 5% surcharge to cover the costs of the payment type.
Do I have to pay the damage deposit?
Yes, you do. This is compulsory.
Can I make special orders?
Where possible, yes! A non-refundable full payment is required for these items. Production will only start after payment is received. Custom production require at least seven weeks. You can reduce the total amount by 10%.
Should i wash or clean anything?
No! Please do not wash or clean anything. Some items require special treatments and should you wash or clean them, you may damage them without knowing.
HOW SHOULD I COLLECT THE ITEMS FOR PICK UP?
We recommend you or your planner inform the banquet manager know you have rented tableware for your event. They will be the people that are usually responsible for clearing the table and cleaning all the equipment involved with your catering. We will provide boxes in which the catering staff can place the items.
Our drivers will come and count the items before they leave and it must be signed off so ensure someone is available to do this at the end of the night if possible. This is usually a member of your event team.
Send your event planner this link or download the below file to send them the Care Instructions. These instructions are available in both English and Indonesian and list the requirements that will ensure a smooth pick up and that you will not be charged an uneccesary damage or loss fees.