A 50% non-refundable deposit is required to confirm your reservation. The remaining 50% balance must be paid no later than 14 days prior to your event. Failure to complete payment within this timeframe may result in the cancellation of your booking and release of reserved items.

All prices are quoted as NET and do not include delivery or setup fees. These charges are calculated separately based on the event location and the volume of items rented.
All payment transfer fees, including bank charges, are the responsibility of the client.

Final order quantities must be confirmed at least 14 days before the event. Any reductions after this point are limited to a maximum of 10% of the original booking and are subject to approval and availability.

Custom Design & Build items require 100% advance payment. These payments are non-refundable, as production begins only upon receipt of funds. If payment is not received within 7 days of the invoice being issued, the custom order will be cancelled. Once confirmed, custom orders are final and changes will be subject to production status.

Clients are liable for the full replacement or repair cost of any lost or damaged items. Charges will be communicated in advance following final inspection.

We understand that plans can change, and we aim to be fair while also protecting the resources we allocate to each event. Refunds are based on the total invoice value and the amount paid at the time of cancellation, as outlined below:

More than 6 months before the event: 100% refund

4–6 months before the event: 75% refund
1–4 months before the event: 50% refund
Less than 1 month before the event: No refund

Please note:
All Custom Design & Build items items are strictly non-refundable, regardless of the cancellation cause and date.

In the case of extraordinary events beyond our control—including but not limited to natural disasters, extreme weather, government restrictions, acts of God, or strikes—we are unable to issue refunds. However, we will offer a credit valid for 12 months from the original event date, allowing you to reschedule or reallocate your booking within that period.